RETAIL INTERNSHIP PROGRAM – FLORENCE

Position

The Fendi Internship Program is intended to place students or recent graduates in real-life business situations that provide learning opportunities and educational experiences to prepare themselves for their future career. At the same time, the program is structured as a complement to the training received by the students in their school programs.

Description:
The Retail Intern’s main objective is to develop a strong retail luxury point of view thanks to the opportunity to be involved in the fast-paced store environments and learn how to provide the best customer experience.

Timeframe:
The Internship has a duration of 6 months (July 2023 – December 2023).

Special projects:
The Intern will be in charge of a special project whose focus will be based on his/her specific study fields and skills set with a strong support of his/her manager, in line with store needs.

Tasks & responsibilities include but are not limited to:
You will take over project responsibility and get the chance to contribute to innovative ideas to drive the sales success and activate new sales potentials.

Reporting to the Store Manager and supported by a Senior Client Advisor, you will be part of the Retail team and involved in all daily activities.

You will provide an excellent customer experience in line with the Maison vision and mission.

You will be responsible for customers’ satisfaction and able to manage sales according to store expectations.

You will be able to give your contributions to the store team to achieve specific targets.

You will proactively identify and properly frame customers’ issues and requests

You will conduct sales analysis, markets and competitors’ analysis and come up with new ideas and proposals.

You will be a support for customers’ data collection and data enters, refunds/exchanges processes, invoicing and issuing declaration.

Profile

Degree in Business Administration / Economics / Marketing / Communication / Design / Fashion & Luxury

High interest for retail and luxury

Experience in luxury goods

Proactivity and problem solving skills

Great team player in a multifunctional team

Creative, innovative and strong analytical skills

Accuracy and attention to detail

Excited about new challenges

Fluent in English (Italian is mandatory). Any additional language is appreciated