Overview
Retail Sales Supervisor Jobs in Jakarta, Indonesia at PT. Tiki Jalur Nugraha Ekakurir (JNE)
Title: Retail Sales Supervisor
Company: PT. Tiki Jalur Nugraha Ekakurir (JNE)
Location: Jakarta, Indonesia
Company Description
PT. Tiki Jalur Nugraha Eka Kurir (JNE), headquartered in Jakarta Barat, is an Indonesian logistics and freight forwarding company. With a network and distribution coverage of over 83,000 cities, including remote islands, JNE is one of the largest freight forwarding companies in Indonesia. JNE has more than 8,000 sales points and employs over 50,000 professionals across the country.
Role Description
Deliver excellent service to ensure high levels of customer satisfaction
Motivate the sales team to meet sales objectives by training and mentoring staff
Create business strategies to attract new customers and enhance profitability
Respond to customer complaints and concerns in a professional manner
Ensure store compliance with health and safety regulations
Prepare detailed reports on buying trends, customer requirements, and profits
Responsible for selling products and meeting customer needs while maintaining existing customer
Conduct regular visits to agents/customers in each area
Qualifications
A minimum of 3 years experience working in a retail environment, ideally in a managerial role
Strong leadership and customer management abilities
Sales oriented and customer service-oriented with in-depth knowledge of basic business management processes
Excellent communication and interpersonal skills
Proven ability to achieve customer satisfaction and provide excellent customer service
Strong persuasion and negotiation skills
Ability to detect problems and to set action plan to solve the problem and highly initiative
Experience in the logistics or retail industry is a plus
Fluency in both English and Indonesian
Bachelor’s degree in Business Administration or related field
Good public speaking and presentation skills
