Overview
Retail Store Manager Jobs in Dubai, United Arab Emirates at GlowTerra
Title: Retail Store Manager
Company: GlowTerra
Location: Dubai, United Arab Emirates
What do we value at GlowTerra?
At GlowTerra, we believe in fostering a culture of customer centricity, excellence and integrity. As a member of our team, you play a crucial role in upholding our values of transparency, integrity, teamwork, inclusion and customer centricity.
What are we currently hiring for?
We’re hiring for our first GlowTerra retail store in Nakheel Circle Mall in JVC area of Dubai, UAE with a launch timing of early August. Hires will be made in advance of this store launch (June/July) to allow for training and onboarding. The Retail Store Manager will be supported by a small team of Beauty Advisors and Sales Assistants. As a member and leader of this initial team for store #1, you will be collectively responsible for driving the overall success of our first GlowTerra location and scripting history as one of the founding team members of the company.
Retail Store Manager (Code: G-AE1-RSM1)
Key Accountabilities:
Own the success of the store, our customers and the team.
Deliver/ exceed store targets around customer satisfaction, sales/ demand generation, profitability, employee satisfaction and operational excellence.
Be a shining example of professional behavior and high performance.
Customer satisfaction: deliver a world-class, ‘wow’ in-store experience for customers; ensure GlowTerra staff are trained immaculately well to greet, assist and support customer needs and be seen as product/ category champions; find solutions to customer problems and address any customer feedback or complaints in a professional way. The key goal is to ensure we’re creating delighted and returning customers.
Sales and Demand generation: Motivating the team to meet sales objectives by training and mentoring staff; Creating business strategies to attract new customers and expand store traffic; Follow proper schedules for sales promotions centered on holiday sales and other cycles; Seek creative ways, such as tenant and influencer collaborations to better promote the store, the product line and service within the store.
Profitability ownership: Manage all controllable costs with a view to maintaining profitability; Review portfolio mix in-store to ensure we’re driving up profitability and driving down customer acquisition costs over time. Meet profitability goals.
Employee Satisfaction: Manage employee schedules to ensure we have full coverage during store hours; Build performance growth plans and targets for each individual employee to ensure they are challenged, growing and learning; Ensure the variable compensation plan is constantly being reviewed and improved to drive the best employee behaviors and business performance; Ensure a positive working environment compliant with not only all local laws but also the company’s values, procedures and code of conduct.
Operational excellence: Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with brand teams to ensure maximum efficiency in meeting sales goals; Manage employee schedules to ensure the store is always staffed and promptly meeting mall guidelines; Maintain outstanding store condition and visual merchandising standards
Skills and Qualifications:
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent problem-solving capabilities, with the ability to work well under pressure
Superb organizational and time management skills
Power…
