Overview
Retail Training & Excellence Lead Jobs in Shanghai, Shanghai, China at Polène Paris
Title: Retail Training & Excellence Lead
Company: Polène Paris
Location: Shanghai, Shanghai, China
As part of the Retail Training & Excellence team and based in Shanghai, you will report to the Retail Excellence Hub. You will join a stimulating environment within a House undergoing rapid international expansion.
In this role, you will support Retail teams across China and Singapore in developing their skills, elevating client experience, and driving performance.
Missions & Responsibilities
As a key ambassador of the Retail Training strategy in China and Singapore, you will play a central role in transmitting the House’s DNA and supporting operational excellence. Your responsibilities will be structured around five main pillars:
- Culture & Advocacy
- Embody the House’s values and standards
- Build trust with in-store teams
- Foster a culture of continuous, constructive learning
- Design & Adaptation
- Adapt global training modules to local cultural specificities
- Ensure training content reflects the expectations of luxury clients in China and Singapore
- Training Deployment
You will lead training sessions and field coaching across four core pillars:
- The History of Maison Polène
- Product Expertise: leather goods savoir-faire, materials, and collections
- The Selling Ceremony: luxury service codes and personalized hospitality
- Performance: sales techniques and client loyalty
- Client Experience & Floor Management
- Monitor client satisfaction indicators, including NPS and Client Experience Evaluation
- Contribute actively to the continuous improvement of client experience
- Support floor management and client welcome standards
- Ensure the onboarding of new talents
- Performance Monitoring
- Track retail performance indicators for the stores within your scope
- Monitor your own training KPIs
- Consolidate these KPIs into monthly and post-training reports
- Develop action plans based on performance and training outcomes
Profile
Experience & Expertise
- Significant experience as a Trainer, ideally 4 to 5 years minimum, within Leather Goods, Jewelry, Fashion, or Beauty
- Strong sensitivity to Retail, luxury service, and the world of leather goods
- Solid understanding of the luxury market in China
Technical Skills
- Strong command of Microsoft Office, especially PowerPoint and Excel
- Affinity with digital learning tools and mobile learning platforms
- Knowledge of Teach on Mars, LumApps, or Yoobic is a strong asset
- Ability to analyze numerical data, including client experience indicators, and translate insights into concrete action plans
Soft Skills
- Strong interpersonal and leadership skills, with the ability to engage teams, inspire others, and transmit knowledge with passion
- Highly organized, autonomous, and detail-oriented
- Agile, with the ability to translate a global strategy into effective local execution
Languages
- Mandarin: fluent or bilingual
- English: proficient
- French: appreciated but not mandatory
