Overview
Sales Assistant Jobs in Milan, Lombardy, Italy at Chloé
Title: Sales Assistant
Company: Chloé
Location: Milan, Lombardy, Italy
Our Sales Assistant are the ambassadors of the Maison, in charge of welcoming every guest into the Chloé family. They are a trustworthy advisor to clients and reliable partners for the Maison.
We Are Looking For
A Client Relationship owner
Ensures every client is welcome and well taken care of, taking pride in developing long-term relationships
Is aware of CRM targets and actively engages in all actions to reach them
Implements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
An omnichannel business partner
Offers excellent customer service and improve individual business performance
Uses all omnichannel services available to grow omnichannel sales
Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
Actively completes trainings and participates in all commercial activities set by the Manager
Is aware of local trading environment and competitors ‘activities
An Operations Excellence supporter
Ensures impeccable store environment and grooming at any time of the day
Proactively informs the Manager of any structural repair needed in store to ensure a luxurious environment at all time
Implements all guidelines related to the store and participates in inventories
Supports after sales clients and follows up to ensure impeccable after sales service
Complies with established Richemont policies and standards
Profile
Previous experience in WRTW
Fluent in Italian and English. Arabic is considered a must
Excellent interpersonal, communication, and computer skills
Strong attention to detail with the ability to handle multiple tasks simultaneously
We look for curious people, free spirited and determined, who want to be part of the Chloé Family. We search for people with a strong emotional intelligence, generous, humble, and smiley with a natural willingness to help others.
