Overview
Sales Assistant Jobs in Miami, FL at Roberto Cavalli
Title: Sales Assistant
Company: Roberto Cavalli
Location: Miami, FL
Role Summary
The Sales Assistant is responsible for delivering exceptional luxury client service, achieving sales targets, maintaining boutique presentation standards, and supporting day‑to‑day operations. You will act as a brand ambassador, offering styling expertise and fostering long‑term client relationships in one of the world’s most exclusive shopping destinations.
Key Responsibilities
1. Client Experience & Sales
- Deliver an outstanding luxury client experience, ensuring every interaction reflects the Roberto Cavalli brand values.
- Greet, assist, and guide clients through personalized service, styling advice, and product storytelling.
- Achieve and exceed personal and store sales goals, KPIs, UPT, and conversion.
- Maintain deep product knowledge across all categories: RTW, accessories, leather goods, footwear, and evening wear.
- Support clientele from diverse international backgrounds common to Bal Harbour.
2. Clienteling & Relationship Building
- Build and maintain a strong personal client book through proactive outreach, follow‑ups, and appointments.
- Engage in clienteling activities including thank‑you notes, special invitations, and personalized product recommendations.
- Assist in private shopping appointments, VIP hosting, and in‑store events.
3. Store Operations
- Maintain highest standards of boutique organization, cleanliness, and back‑of‑house order.
- Participate in inventory management: stockroom organization, replenishment, transfers, and cycle counts.
- Follow all operational and loss‑prevention procedures.
- Ensure smooth POS processes including payments, returns, gift wrapping, and packaging to luxury standards.
4. Visual Merchandising
- Uphold Roberto Cavalli visual standards with immaculate product displays and window arrangements.
- Monitor stock presentation, folding, steaming, and merchandising to ensure a consistent luxury aesthetic.
- Support seasonal floor changes and category rotations.
5. Brand Ambassadorship
- Present yourself with impeccable grooming, professionalism, and refined communication aligned with luxury fashion norms.
- Embody Roberto Cavalli’s identity through confident styling, product enthusiasm, and elevated service etiquette.
- Participate in ongoing brand training, style seminars, and product workshops.
Qualifications & Requirements
Required
- 1–2+ years of luxury fashion retail experience, preferably in high‑end boutiques or premium department stores.
- Strong understanding of luxury clientele expectations — especially international and high‑profile guests common to Bal Harbour Shops.
- Excellent communication, interpersonal, and relationship‑building skills.
- Proven track record of meeting sales goals.
- Professional appearance and refined personal presentation.
Preferred
- Experience with CRM/clienteling platforms (e.g., Retail Pro, Salesforce, Cegid).
- Multilingual abilities .
- Familiarity with luxury tourism markets and VIP clientele.
Key Competencies
- Exceptional emotional intelligence
- Strong fashion sense and styling confidence
- Attention to detail
- Discretion, professionalism, and luxury‑service mindset
- Team‑oriented, collaborative, positive attitude
- Ability to thrive in a fast‑paced, high‑expectation boutique environment
Work Environment
- Luxury boutique located in Bal Harbour Shops, one of the world’s premier luxury retail destinations.
- Must be available to work weekends, holidays, and peak‑season schedules.
