Overview
Sales Assistant Jobs in New York, United States at Roberto Cavalli
Title: Sales Assistant
Company: Roberto Cavalli
Location: New York, United States
Role Summary
The Sales Assistant is responsible for delivering exceptional luxury client service, achieving sales targets, maintaining boutique presentation standards, and supporting day‑to‑day operations. You will act as a brand ambassador, offering styling expertise and fostering long‑term client relationships in one of the world’s most exclusive shopping destinations.
Key Responsibilities
1. Client Experience & Sales
- Deliver an outstanding luxury client experience, ensuring every interaction reflects the Roberto Cavalli brand values.
- Greet, assist, and guide clients through personalized service, styling advice, and product storytelling.
- Achieve and exceed personal and store sales goals, KPIs, UPT, and conversion.
- Maintain deep product knowledge across all categories: RTW, accessories, leather goods, footwear, and evening wear.
- Support clientele from diverse international backgrounds common to Belmont Park Centre.
2. Clienteling & Relationship Building
- Build and maintain a strong personal client book through proactive outreach, follow‑ups, and appointments.
- Engage in clienteling activities including thank‑you notes, special invitations, and personalized product recommendations.
- Assist in private shopping appointments, VIP hosting, and in‑store events.
3. Store Operations
- Maintain highest standards of boutique organization, cleanliness, and back‑of‑house order.
- Participate in inventory management: stockroom organization, replenishment, transfers, and cycle counts.
- Follow all operational and loss‑prevention procedures.
- Ensure smooth POS processes including payments, returns, gift wrapping, and packaging to luxury standards.
4. Visual Merchandising
- Uphold Roberto Cavalli visual standards with immaculate product displays and window arrangements.
- Monitor stock presentation, folding, steaming, and merchandising to ensure a consistent luxury aesthetic.
- Support seasonal floor changes and category rotations.
5. Brand Ambassadorship
- Present yourself with impeccable grooming, professionalism, and refined communication aligned with luxury fashion norms.
- Embody Roberto Cavalli’s identity through confident styling, product enthusiasm, and elevated service etiquette.
- Participate in ongoing brand training, style seminars, and product workshops.
Qualifications & Requirements
Required
- 1–2+ years of luxury fashion retail experience, preferably in high‑end boutiques or premium department stores.
- Strong understanding of luxury clientele expectations — especially international and high‑profile guests common to Belmont Park Centre.
- Excellent communication, interpersonal, and relationship‑building skills.
- Proven track record of meeting sales goals.
- Professional appearance and refined personal presentation.
Preferred
- Experience with CRM/clienteling platforms (e.g., Retail Pro, Salesforce, Cegid).
- Multilingual abilities .
- Familiarity with luxury tourism markets and VIP clientele.
Key Competencies
- Exceptional emotional intelligence
- Strong fashion sense and styling confidence
- Attention to detail
- Discretion, professionalism, and luxury‑service mindset
- Team‑oriented, collaborative, positive attitude
- Ability to thrive in a fast‑paced, high‑expectation boutique environment
Work Environment
- Must be available to work weekends, holidays, and peak‑season schedules.
