Overview
SALES ASSOCIATE, KUALA LUMPUR MALAYSIA Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at CELINE
Title: SALES ASSOCIATE, KUALA LUMPUR MALAYSIA
Company: CELINE
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
YOUR WORK ENVIRONMENTAs the Sales Associate and part of the Retail team, you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs.
YOUR IMPACTBRAND:
Act as an ambassador of CELINE by following CELINE grooming and uniform policy.
Combine a professional, authentic and positive approach with enthusiasm for our products and our House
TEAM:
Maintain an open, positive and constructive communication with team members
CLIENT:
Provide exceptional client service according to CELINE’s selling ceremony
Drive local clients network growth
Recruit and convert prospect clients
Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
SALES:
Meet or exceed individual and store sales targets
Achieve all sales associate KPIs and CRM requirements
Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
MERCHANDISE:
Keep track of physical inventory of merchandise and inform the manager about product replenishment
VISUAL MERCHANDISING:
Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards
STORE / BACK OFFICE:
Proficient and accurate use of POS
Participate in all inventory, cycle counts and goods receptions
Ensure store functional maintenance
Respect stock room guidelines
KEYS FOR SUCCESS
Experience
:
A previous experience of minimum 2 years in sales and in fashion or luxury sector
Competencies:
High product and fashion sensitivity and knowledge
Ability to understand and go beyond customers’ needs to provide them the best customer experience.
Taste for challenge and a team spirit
Sense of service, natural curiosity, openminded, optimism and empathy are essential to your success at CELINE.
Languages
: Fluent in English, proficiency of other language(s) will be an advantage
Workplace
: Pavilion
Profile
CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
Additional Information
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
