Overview
Sales Supervisor (Bangkok) Jobs in Bangkok, Bangkok City, Thailand at Hermès
Title: Sales Supervisor (Bangkok)
Company: Hermès
Location: Bangkok, Bangkok City, Thailand
Key Responsibilities:
- Sales Leadership & Client Development
- Lead and inspire the sales team to achieve and exceed individual and team sales targets.
- Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.
- Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.
- Ensure the highest standard of customer service and client experience.
- Build and nurture long-term client relationships, develop VIP clients, and attract new customers.
- Support clienteling initiatives to maximize sales opportunities.
- Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.
- Ensure professional grooming standards and adherence to brand presentation guidelines.
- Operations & Floor Management
- Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.
- Manage in-store appearance to ensure alignment with brand standards.
- Oversee stock management, CRM, and after-sales processes to support sales and service excellence.
- Coordinate and execute store events, communication activities, and Store operations.
- Ensure proper security measures are always followed.
- Prepare and review daily sales reports with qualitative insights when required.
- Product & Merchandising
- Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.
- Monitor market trends and provide buying recommendations to the Store Manager.
- Maintain a neat and visually appealing store environment at all times.
Requirements & Capabilities
- Minimum 3 years’ experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.
- Fluent in English
- Leadership skills with the ability to inspire, motivate, and develop teams.
- Strong client relationship management and problem-solving abilities.
- Passionate about luxury retail, fashion, and delivering outstanding customer experiences.
- Exceptional interpersonal and communication skills.
- Tech-savvy with proficiency in MS Office and CRM systems.
- Able to work retail hours, including weekends and public holidays.
