Overview
Salon Manager Jobs in Charlotte, North Carolina, USA at Face Foundrié, Llc
Title: Salon Manager
Company: Face Foundrié, Llc
Location: Charlotte, North Carolina, USA
Type: Full Time
Category: Management, Beauty/Hair Styling
JOB DESCRIPTION
We are seeking an experienced Salon Manager to lead and accelerate the growth of our South End location for FACE FOUNDRIE, a new franchise in the focused facial bar category. The South End location is the first of several shops we are opening in the Charlotte market, and a successful candidate will have the opportunity to move into a regional role.
The ideal candidate is motivated, hardworking, and positive, with aproven track recordfor meeting and exceeding salon sales through staff recruiting, productivity development, and service promotions. The Salon Manager is responsible for creating, cultivating, and promoting an environment that maintains and exceeds standards of excellence in guest services, client retention skills, stafftechnical proficiency, and professional recommendations. The Salon Manager reports to the franchise owner/General Manager and serves as the primary contact for all salon personnel.
Your skills, experience & talents as a Salon Manager will be essential tolead by example. The franchise owner is an experienced digital media executive and franchise entrepreneur, with 4 locations across two franchise brands opened nationally, and has a successful history of mentoring her employees for success.
ABOUT FACE FOUNDRIÉ
FACE FOUNDRIÉ is an all-inclusivefocused facial bar that empowers our customers to look and feel their best by providing cutting-edge services, accessible pricing, and an extensively trained staff of skin experts that deeply care about servicing our clients on their skin care journey.
RESPONSIBILITIES
The Salon Manager is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, stafftechnical proficiency, and professional recommendations.
The Salon Manager reports to the general manager and owner, serving as the primary contact for all salon personnel.
Demonstrates high standards for customer service, image standards, and consistently executes FACE FOUNDRIÉ expectations.
Meets or exceeds financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, membership sales, retail revenue, retention/turnover, and contribution goals.
Identifiesopportunities for growthwithin staffing for growth, average ticket, and rebooking.
Responsible for performing services on guests andleading by example.
Assists and leads with driving market outreach for social media and marketing events.
Leads through teaching employees and growing their productivity, having a clear vision of individual, team, and/or personal goals.
Possesses coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
Identifies when coaching vs. mentoring is needed.
Responsible for identifying theskill developmentneeded for each staff member and determining the right resource, including themselves, to develop the skill.
Ensures all technical product training classes are attended.
Conducts 90-day probationary reviews for all new staff.
Responsible for placing and checking in supply orders timely and within budget while being cautious not to run out of supplies needed to service guests.
Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.
Helps forecast sales, growth trajectories, and expansion plans.
The ideal candidate has the following characteristics, skills, and qualifications:
3 or more years of…
