Overview
Salon Manager – BTC Jobs in Vancouver, Washington, USA at JCPenney
Title: Salon Manager – BTC
Company: JCPenney
Location: Vancouver, Washington, USA
Type: Part Time
Category: Management, Beauty/Hair Styling
General Description
This is a behind the chair manager role at the Vancouver Mall.
At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to 8 hours per week behind the chair with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to becoming the top salon professionals in America;
while supporting the business to drive retail and service results through creative marketing, networking, and promotingclient loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent thecompany valueswe uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!
Primary Responsibilities:
Client Experience
Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience
Creates an environment that inspires associates to buildclient loyaltyby providing coaching and feedback to ensure consistent execution
Motivates and engages the team to provideexceptional servicethrough consistentcommunication, coaching andrecognition
Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner
Team Development
Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools
Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
Creates opportunities for learning that drive associate success throughout their career
Ensures stylists complete available training by scheduling Associates for Core and ArtisticEducationas courses are offered internally
Inspires loyalty, passion, and growth in the salon by creating an environment that isinclusive,respectful, professional and fun
Business Performance
Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity – referral – rebooking – return rate and client acquisition standards
Delivers Salary Cost objectives to achieve profit plan
Merchandising
Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon
Actively walks the salon and backbar to identify opportunities related tomerchandising, replenishment, and recovery
Handles or directs salon team to address product related issues that have biggest impact to the client
Manages backbar expenses to plan
Performance Standards / Programs
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance
Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues
Cosmetology License
A current cosmetology license is required in the state you are applying.
Core Competencies:
Prio…
