Overview
Section Manager | Retail | ZARA Bangsar Village II Jobs in Federal Territory of Kuala Lumpur, Malaysia at Al-Futtaim
Title: Section Manager | Retail | ZARA Bangsar Village II
Company: Al-Futtaim
Location: Federal Territory of Kuala Lumpur, Malaysia
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
OVERVIEW OF THE ROLE
Section Manager is responsible for consistent operational excellence in the store and support Store manager to achieve sales target and positive P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.
WHAT YOU WILL DO
SALES
Drive Sales
Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
Scheduling monthly and daily planning for store cover, based on sales trend/week and hours/day.
Commercial & Visual
Delivers stores standards and implements events with impact and commercial focus.
Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.
Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer keeping in line with brand principals.
Stock Management
Ensure following SOP in all matters related to stock management like, shipment receiving, cycle count, transfer between stores, devo returns, damaged items and withdrawals from shop floor emails, etc and to communicate with concerned department.
Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly.
Regularly reviews top and bottom selling lines with store manager to ensure store is carrying correct options to maximize sales.
Regularly reviews stock management process and stock…
