Overview
Senior Client Advisor Jobs in Mascot, New South Wales, Australia at CELINE
Title: Senior Client Advisor
Company: CELINE
Location: Mascot, New South Wales, Australia
POSITION: SENIOR CLIENT ADVISOR
SYDNEY INTERNATIONAL AIRPORT
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR WORK ENVIRONMENT
As Client Advisor, and part of the Retail team, you will provide a personalized client experience, build strong client relationships, meet and exceed sales targets and KPIs. You will be an ambassador of CELINE, combining professional, authentic and positive approach with enthusiasm for our products and our House.
YOUR IMPACT
CLIENT
Provide exceptional client service according to CELINE’s selling ceremony
Drive local clients’ network growth
Recruit and convert prospect clients
Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
BUSINESS
Meet or exceed individual and store sales targets
Achieve all sales associate KPIs and CRM requirements
Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
MERCHANDISE
Keep track of physical inventory of merchandise and inform manager about product replenishment
VISUAL MERCHANDISE
Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards
STORE / BACK OFFICE
Proficient and accurate use of POS
Participate in all inventory, cycle counts and goods receptions
Ensure store functional maintenance
Respect stock room guidelines
TEAM
Maintain an open, positive and constructive communication with team members
KEYS FOR SUCCESS
Experience:
Position requires minimum of 2 years of retail, sales, or hospitality experience
Experience in luxury/fashion business a plus, particularly clientele experience.
Competencies:
Empathy: attentiveness and powers of observation, pleasure in customer contact;
Exemplary advisory abilities and unconditional sense of customer service;
Knowledgeable on products and their craftsmanship
Driven to achieve results within deadline
Keep up to date with company news, current market trends and competitors’ products/activities
Strong teamwork spirit
Be positive and proactive
Role model of CELINE values and retail philosophy
High level of selling and CRM skills
Time management
Competent to share knowledge and skills with team members
Languages: Fluent in English with proficiency of other language(s) will be an advantage
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
