Overview
Senior Client Advisor Jobs in Singapore, Singapore at Panerai
Title: Senior Client Advisor
Company: Panerai
Location: Singapore, Singapore
Responsibilities (or Mission)
SALES
- Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.
- Support in achieving/exceeding Boutique overall target
- Actively participate to the briefings and contribute to the development of the Boutique performance.
- Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
- Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
- Identify and customer’s needs to suggest and promote products accordingly.
BRAND & PRODUCTS KNOWLEDGE
- Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.
- Develop a good understanding of competition and luxury industry through self-learning and trainings.
- Actively participate to all brand’s training sessions.
BOUTIQUE OPERATIONS & MAINTENANCE
- As brand ambassador, always show an impeccable presentation, according to our guidelines.
- Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).
- Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).
- Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).
- Assist with special projects when needed.
CLIENT RELATIONSHIP MANAGEMENT
- Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.
- Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
- Applies CRM relational strategy as per Headquarters’ guidelines
- Assist Boutique Manager in developing CRM action plans and participate boutique or off-site events.
CUSTOMERS SERVICE
- Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
- Ensure seamless customers experience when handling SAV requests
- Ensure customers’ requests are followed up and solved in due time (call back…).
- Client Advisor can perform other duties as determined by Boutique Manager.
Key Performance Indicators
- Individual sales target
- Transformation rate
- Average Price
- CRM KPI’s (data quality and volume…)
- Mystery Shopping
