Overview
Senior Client Advisor (h/f) Bruxelles Jobs in Brussels, Brussels Region, Belgium at Prada Group
Title: Senior Client Advisor (h/f) Bruxelles
Company: Prada Group
Location: Brussels, Brussels Region, Belgium
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE :
To be the “Ambassador” who conveys and promotes the brand philosophy and values to the final clients, guiding them into the world of Prada.
As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty.
RESPONSIBILITIES :
- Create a welcoming environment for the clients, and strive to meet their needs and requests, providing them an excellent service in accordance with the “client journey ceremony”.
- Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunities in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Pr
