Overview
Senior Client Advisor – Paragon Jobs in Singapore, Singapore at FERRAGAMO
Title: Senior Client Advisor – Paragon
Company: FERRAGAMO
Location: Singapore, Singapore
Job Title: Senior Client Advisor (Sales)
Location: Paragon
Benefits: Base Salary + Individual Commission + Store Commission
Industry: Luxury Fashion
Job Mission
- Provide excellent and specialized customer service by creating emotionally enriched relationships with client
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiative
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performanc
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results
Main Responsibilities:
Achieve individual KPIs:
a) Sales targets
b) Sales Per Transaction (SPT)
c) Unit Per Transaction (UPT)
d) Conversion rate
Assist in daily sales and weekly sales reporting to head office (where necessary).
Store Appearance / Visual Merchandising
- Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
Stock Management
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
Customer Service & CRM
- Acquire new clients to Ferragamo database.
- Develop client relationships by providing clients regular updates.
Candidate Requirement
- Minimum 5 year of working experience in any retail business; fashion, luxury, beauty industry or customer service, hospitality industry. Luxury Retail experienced only.
- Fluent English speaking
- Good communication skills and strong in clienteling (Client engagement & CRM database)
- Independent, detailed and willing to work in a fast-paced environment
- Customer orientated with good service flair
- Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.
- Be able to handle sales pressure (Carry individual sales target)
