Overview
Senior Fashion Consultant – Luxury Fashion Jobs in Dubai, Dubai, United Arab Emirates at Chalhoub Group
Title: Senior Fashion Consultant – Luxury Fashion
Company: Chalhoub Group
Location: Dubai, Dubai, United Arab Emirates
INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.
What You’ll Be DoingOur Senior Fashion Consultant is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer initiatives in-store. Additionally, our Senior Fashion Consultant will also serve as the interim in-charge of the store whenever required.
Drive the business
Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
Display role model behavior of fashion-savviness by sharing market and competitor trends with the team.
Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
Collaborate with team members and maintain positive relationships to develop a constructive work environment
Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
Stay abreast of latest fashion trends, social media campaigns, products, the brand’s different online (website, app and social media) offerings and activities and promote them with customers
Customer Centricity
Take ownership of the customer’s experience and develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
Use clienteling approaches and techniques, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings…
