Overview
Shop Manager Jobs in Austin, TX at QUAY
Title: Shop Manager
Company: QUAY
Location: Austin, TX
Our Story:We were born roadside on the festival circuit, surrounded by music artists and festival goers who inspired us to create notoriously cool, affordable sunnies for the nonconforming and freethinking. From dramatically oversized aviators to reflective lenses and bold cat eyes, Quay Australia has become a favorite for individuals with fearless style, a carefree attitude and fresh perspective.
For over 12 years, we’ve built a #QUAYSQUAD that is loyal, passionate and looks to us to make them stand out in a crowd and set the trend for their latest accessories. Seen on countless celebrities and known for our limited edition influencer collaborations, Quay Australia is the go-to accessible brand for millennial women that makes them feel like they are part of the in crowd.
Summary Of PositionThe Shop Manager is responsible for the shop’s overall fiscal performance and results. The role drives the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates.
Principle Accountabilities
Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets
Delivering excellent customer service by example, ensuring highly visible and effective customer service management
Recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity
Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace
Ensures shop compliance with company policy and procedures, taking a consistent approach with all associates
Ensures brand image is presented consistent with visual merchandising and service expectations
Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
Maintains awareness of market trends in the accessory industry, monitoring activity of local competitors
Budget Owner: Yes
Fiscal Accountabilities
Responsible for the Shop’s achievement of sales targets including net sales, UPT, ADS and conversion along with managing the entire shop budget, controlling costs, and driving profitability.
Key Working Relationships
This person is required to maintain strong working relationships with the Director of Retail Operations, other retail Shop Managers, and the entire Shop team
Required Skills & Experience
Minimum 5 years of supervisory experience (3 or more in a shop manager role) in a retail environment or related area
High School graduate or equivalent; college degree preferred
Ability to adapt and multi-task in a fast-changing, retail environment
Ability to develop, motivate staff and others through strong leadership and interpersonal skills
Strong communication skills, both written and verbal
Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred)
Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business
Travel Requirements
10% annual average based on new shop openings and trainings. Minimal travel based on business needs otherwise….
