Overview
Showroom Experience Coordinator, Client Engagement & Experience Jobs in New York, NY at MillerKnoll
Title: Showroom Experience Coordinator, Client Engagement & Experience
Company: MillerKnoll
Location: New York, NY
Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Welcome!
The Showroom Experience Coordinator, Client Engagement & Experience collaborates closely with our sales organization to support the planning and delivery of onsite and virtual client visits to a MillerKnoll showroom, serving local and global clients, Dealer partners, A+D firms, and student groups.
The Coordinator is responsible for helping to create engaging experiences that are tailored to client objectives and business priorities, ensuring each visit is warm, distinctive, memorable, and authentically MillerKnoll. This role partners with the Showroom Experience Manager and works alongside sales leadership to guide strategy, coordinate logistics, and oversee immersive experiences that impact business outcomes.
What You'll Do
As a Showroom Experience Coordinator, Client Engagement & Experience, you will…
- Plan and execute showroom visits for local and global clients, Dealer partners, A+D firms, and student groups, ensuring experiences are seamless, tailored, and memorable.
- Deliver a warm welcome to visiting groups and communicate MillerKnoll’s heritage, values, and design leadership, adapting discussions to the interests of each client or group.
- Greet and host all groups with professionalism and gracious hospitality, assisting with facility tours, presentations, and interactive experiences as needed.
- Serve as a trusted partner to client hosts, proactively anticipating needs and acting as the primary troubleshooter during client visits to ensure a seamless experience.
- Coordinate logistics for visits as needed, including transportation, accommodations, meeting space setup, technology preparation, and collaboration with internal and external partners.
- Deliver experiences that are consistently aligned with MillerKnoll client experience and brand.
- Support post-visit follow-up, including distributing surveys, sending thank-you notes, and completing other logistical wrap-up tasks.
- Support/maintain accurate client visit information and related metrics as required.
- Provide behind-the-scenes support for virtual engagements using Microsoft Teams, including technology setup and troubleshooting.
- Collaborate with sales leadership, Dealer partners, A+D firms, and student groups to help execute client experiences that differentiate MillerKnoll and advance the sales process.
- Develop broad product and brant knowledge to confidently support impromptu tours, answer guest questions and reinforce MillerKnoll’s design leadership.
- May travel as required to provide support for various Customer Experience-related activities.
- Perform additional responsibilities as requested to achieve business objectives.
What You Bring
Needed skills and experience for this role include:
- Bachelor’s degree in Business, Marketing, Communication, Hospitality, Design, or a related field
- 1–3 years of professional experience, ideally in client service, event coordination, hospitality, marketing, or other customer-facing environments
- Ability to effectively use office automation, communication, software, and presentation tools currently used in the MillerKnoll office environment, as well as for virtual client engagements
- Strong organizational, project, and time management skills with the ability to gracefully and efficiently handle conflicting priorities, multiple initiatives/events, and last-minute changes
- Excellent written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes effectively
- Solutions-oriented mindset with the ability to anticipate, identify, and manage problems and, and follow-up with the best possible solution to meet client and guest needs
- Self-motivated and able to work collaboratively, both in a team environment and independently
- Demonstrated ability to provide outstanding service to clients and guests in a fast-paced environment
- Ability to work a flexible schedule to meet client engagement demands, including coverage for evening events occurring outside standard showroom hours
- Possess an outgoing, energetic personality and enjoy engaging with people
- Ability to build relationships with clients, guests and colleagues at all organizational levels.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
Compensation range for this role is $65,000.00 – $72,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
