Overview
Spa Manager Jobs in Birmingham, UK at Leisure People
Title: Spa Manager
Company: Leisure People
Location: Birmingham, UK
Type:
Category:
SPA MANAGER Permanent | Birmingham OTE £39,000
Are you passionate about wellness and exceptional customer service? Do you thrive on leading teams to deliver outstanding guest experiences? Our client is a group of nationwide state‑of‑the‑art health clubs with luxurious spas. On the lookout for an experienced and motivated Spa Manager to join their team.
Your Perks:
- Flexible working schedule
- 28 days annual leave, increasing with length of service
- Complimentary gym membership for a nominated person (after 2 years’ service)
- Discounted spa retail – 20% on premium skincare products
- Discounted food and beverages – 50% café/bar discount
- Career and personal development training
- Mental health, wellbeing and EAP services
A Typical Day as a Spa Manager:
- Oversee the daily operation of the spa, ensuring a seamless, luxurious and relaxing experience for all guests
- Lead, motivate and manage a team of qualified therapists and support staff
- Develop and implement strategies to maximise spa revenue and enhance client satisfaction
- Deliver a range of spa treatments when required, including massages, facials, manicures and pedicures, tailored to individual guest needs
- Maintain the highest standards of cleanliness, safety and customer service
- Manage budgets, inventory and staff scheduling to ensure efficient operations
- Foster a positive, collaborative working environment that supports professional growth and development
What We’re Looking For:
- NVQ Level 2 & 3 Beauty Therapy qualification (or equivalent)
- KPI-driven with a strong focus on results
- Dynamic interpersonal skills with a customer‑centric approach
- Excellent written and verbal communication skills, confident engaging with clients in person, by phone and via email
- Proven experience delivering exceptional customer service
- Ability to manage multiple priorities with flexibility and initiative
- Strong decision‑making and problem‑solving skills
- Previous experience managing a team with a passion for people development
- Ability to build rapport, trust and credibility
- Flexibility to work weekends and holidays
Desirable:
- Knowledge of premium spa brands and treatments, including ELEMIS
Why Join Us?
This organisation is a recognised leader in the health and wellness industry, committed to excellence, innovation and premium guest experiences. Their luxurious spas provide a tranquil escape for members and guests, while offering rewarding and progressive career opportunities for employees.
As a Spa Manager, you will play a key role in shaping unforgettable spa journeys and leading a passionate team in a high‑end environment.
Ready to take the next step in your career? Apply now and become part of a team where wellness, luxury and people come first.#J-18808-Ljbffr
