Overview
Spa Therapist Jobs in Buxton, Kansas, USA at Ensana Group
Title: Spa Therapist
Company: Ensana Group
Location: Buxton, Kansas, USA
Type: Full Time
Category: Beauty/Hair Styling
Location: Buxton
We are looking for a Spa Therapist who would enjoy work in a luxury Historic Hotel environment. The Spa Therapist will to support the Spa Manager in all aspects of the Spa’s guest experience and operational excellence to ensure exceptional professional guest service is maintained.
Overview of the role
Carry out our treatments to the highest standard, in line with our brand and concept guidelines.
Deliver a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner and in the time allocated
Adapt treatments in any way necessary in order to accommodate every guest need
Our guests have high expectations that must be exceeded, we expect all our team members to be guest focused, creating a relaxed, fun environment for everyone to enjoy, whilst maintaining high standards of professionalism
Understand your guests, their requirements – and always aim to exceed expectations.
Promote and sell our services, concept and offering, maximising the potential of all sales
Recommend products and give suitable aftercare/homecare advice in the best interest of each guest
Enjoy the job – demonstrating positive body language at all times
Maintain accurate consultation records for all guests
To actively promote all areas of the department at every opportunity
Ensure prompt and polite response to all telephone enquiries with a smile and a positive tone of voice
To deal with all guest comments or complaints and to pass these on to your Manager in exceptional circumstances.
To ensure that all potential sales opportunities are maximised
To adhere to any Company sales Initiatives and to increase Sales opportunities
What we are looking for
Ability to work as part of a team
Reliable, Efficient and pro-active
2 years Spa Experience
Fully qualified beauty therapist (CIDESCO, CIBTAC, NVQ Level 3 or above)
Strong experience in delivering 5-star facial, body and nail treatments within a luxury Spa
Confident and effective communicator who can converse at all levels
High levels of personal presentation and grooming
What’s in it for you?
People enjoy working with us because:
Our team members are welcoming and truly engaged at work
There is clear communication & inclusiveness within our team community
Passionate people culture’ underpins a professional friendly working environment
We offer progression & great career development opportunities
Health & wellbeing is a focus creating support for colleagues
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