Overview
Spa Therapist Jobs in London – England – UK at Chimera Recruitment
Title: Spa Therapist
Company: Chimera Recruitment
Location: London – England – UK
Type: Full Time
Category: Beauty/Hair Styling, Retail
Luxury Spa Therapist
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Chimera Recruitment London Area, United Kingdom (On-site)
Role:
Spa Therapist
Location:
Fitztrovia, London, UK
Salary (DOE): up to £24,000+ benefits
About the role:
The Spa Therapist’s primary role is to drive sales of the brand retail and treatment business within the store, ensuring that clients are being serviced to the highest possible standards while achieving and exceeding set targets and KPI’s. The Spa Therapist will be under the supervision of Counter Manager and will contribute tobrand awarenessand retail sales to influence the brand’s in-store success.
The Spa Therapist must be a detailed worker and provide memorable moments for each client based on their individual needs.
The ideal candidate must enjoy theretail environmentand must have a strong background in the beauty industry, treatments, sales, and customer experience. Professional Beauty Therapy qualifications are required to a level 3 or higher. The candidate must be a stellar seller and feel confident in making bespoke skincare recommendations for both treatments, out of spa aftercare along with on counter activity and sales.
The Spa Therapist must be organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills.Communication skills, timely reporting practices, follow-through, and acollaborativeapproach with the Spa Therapist and Counter Manager to develop strategic in-store sales and activities both internally and externally are a must. Energy, passion &resilienceare crucial; must be comfortable working in afast-paced,entrepreneurialenvironment.
Job Description
To deliver exceptional customer servicing to all existing and new customers.
Building and maintaining long-lasting relationships with customers.
Recommend and provide the brand’s treatments and products based on customers needs.
Timely and accurate servicing of customers following relevant protocols.
To carry out treatments punctually and to a consistently high standard in accordance with customers requirements and as per the training received to promote repeat bookings
Enhance customer experience through attending and taking part in locally organised in internal/external events and promotions.
Provide in and out of spa aftercare and build and retain customer list, delivering above and beyond for their customer.
To upsell the brand’s products ensuring both personal and counter targets and KPIS are achieved and strive to exceed targets
Retain customers and hit re-booking targets and KPI’s.
To develop excellent in-store relationships with management/peers.
Demonstrate commercial awareness of competitor activity and treatment trends.
Liaise with line manager on performance appraisal process
To ensure that all company and store procedures are followed and adhered to
Take part and staying up to date with training opportunities to aid personal development
Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Counter Manager in all cases.
Product Knowledge
To demonstrate an in depth and fluent knowledge of all the brand’s products, treatments, protocols, collections, features and benefits through detailed training with theeducationteam.
To have personal accountability for learning and development including …
