Overview
Sr Operations Manager, Japan Growth Ops, Retail Jobs in Roppongi, Tokyo, Japan at Uber
Title: Sr Operations Manager, Japan Growth Ops, Retail
Company: Uber
Location: Roppongi, Tokyo, Japan
Consumer Growth Manager – Japan
About The Role
We're looking for a data-driven growth professional to drive consumer acquisition, engagement, and retention initiatives across Japan. You'll partner with Marketing, Operations, and cross-functional teams to execute high-impact campaigns that grow and retain our user base.
What You'll Do
Campaign Execution & Growth Strategy
- Execute consumer growth campaigns across the full lifecycle: acquisition, engagement, and retention
- Translate data insights into actionable recommendations and execution plans
- Support development of consumer growth strategy in partnership with Marketing and Operations
Operations & Performance Management
- Manage day-to-day campaign execution, including timelines, coordination, and goal tracking
- Monitor and analyze key performance metrics: user health, campaign effectiveness, and communication performance
- Provide insights and recommendations based on performance data
Cross-Functional Collaboration
- Coordinate with Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global teams
- Align stakeholders to ensure smooth campaign delivery and strategic alignment
- Communicate clearly across functions to drive execution excellence
What You'll Need
Required Qualifications
- 4+ years of experience in marketing, operations, strategy, or finance
- Experience in fast-growing or consumer-focused businesses
- Strong analytical skills: SQL proficiency and comfort working with data to drive decisions
- Fluent English with ability to communicate clearly across functions
- #GoGetIt mindset with customer obsession
Preferred Qualifications
- Experience owning consumer growth, lifecycle management, or retention strategies
- Japanese fluency or strong working proficiency
- Strong project management skills with ability to manage multiple initiatives simultaneously
- Clear communicator with collaborative, growth-oriented approach
What Success Looks Like
- Driving measurable growth in user acquisition, engagement, and retention metrics
- Executing campaigns on time and on target with clear ROI
- Building strong cross-functional partnerships that accelerate execution
- Using data to identify opportunities and optimize performance
