Overview
Store Director Jobs in Hong Kong, Hong Kong SAR at Loewe
Title: Store Director
Company: Loewe
Location: Hong Kong, Hong Kong SAR
Role Mission
As a Store Director, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.
Responsibilities
Team Management and Development
- Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
- Identify, recruit, and develop talent, securing succession plans
- Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
- Organize the team and shop floor coverage in an effective manner to meet the changing business needs
- Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive
- Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting
Client Experience
- Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”
- Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
- Build a client centric mindset within the store which focuses on always exceeding the client expectations
- Develop client database by optimizing data quality and quantity
- Train and develop the team to be confident on their after sales knowledge
Business Development
- Grow the top line sales of the store, identifying opportunities and maximizing potential
- Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations
- Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized
- Build, grow and develop a loyal client base, utilizing all available tools and opportunities
- Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
- Connect with internal and external peers in the market to create an effective collaborative network
- Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
- Proactively share market insights and opportunities with business stakeholders
- Monitor business performance, results and audits and develop actions as needed
Operations
- Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
- Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH teams and user experience
- Maintain inventory and be accountable for inventory management and accuracy
- Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including;
- All Health & Safety matters are adhered to
- Store Facilities are maintained
- Grooming Guidelines are respected
- Effective collaboration between front and back of house teams and activities
- Additional duties and management responsibilities as required
Key Requirements
- Proven experience within a similar environment leading diverse people to success
- Effective communication and interpersonal skills, valuing, and amplifying diversity
- Leads with empathy and curiosity to listen and understand
- Strong and demonstratable commercial acumen
- Ability to be agile, creative, and commercial in solution development
- Passionate and knowledgeable about our product and the industry
- A Client centric mindset with a passion to exceed expectations
- A committed Team Player, able and willing to collaborate with various stakeholders
- A deep interest in Fashion, Art, and Culture
- Fluent in Cantonese, Mandarin and English
