Overview
Store Manager Jobs in Milan, Lombardy, Italy at POP MART
Title: Store Manager
Company: POP MART
Location: Milan, Lombardy, Italy
We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.
At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?
We are looking for you for our new store in Milan!
We are looking for a
STORE MANAGER (Full-time – Milan)
WHAT YOUR DAY AT POP MART WILL BE LIKE.
You are a Manager, with a strong orientation towards business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills allow you to resolve internal and external conflicts. You are dynamic, flexible, smart and problem solver. Your love of field work, your management experience and your ability to analyze and cope with difficult situations will be key to your daily goals. You are passionate about the retail world.
Main responsibilities:
• Support the area manager in daily activities by actively contributing to the design of the Store’s commercial and HR strategy
• 360° management of your shop
• Plan, implement and monitor the measures necessary to achieve and exceed sales objectives.
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability.
Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies
• Possess good product and fashion knowledge, Know and apply brand and seasonal visual merchandising standards.
• Supervise the reception of customers, ensuring that it is in line with POP MART guidelines
• Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns)
• Train New Joiners and accompany them on their path of growth and development in collaboration
• Act as a role model and promote effective communication within the sales team.
• Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results
• Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt…)
• Ensure the achievement of your department (budget and target achievement)
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services
Background
At least 5/10 years’ experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts.
Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports.
Agility, dynamism and problem solving.
Strong results orientation.
High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit.
Degree (bachelor’s or master’s degree) preferred.
Excellent knowledge of Italian, knowledge of Chinese and English appreciated.
It’s all about PEOPLE!
We like to cultivate and grow our talents!
The training will accompany you throughout your journey.
You will participate in training events, classroom lessons, personalized modules that will allow you to strengthen your technical and manageri…
