Overview
Store Manager Jobs in Hanoi Capital Region at TAM SƠN INTERNATIONAL JSC
Title: Store Manager
Company: TAM SƠN INTERNATIONAL JSC
Location: Hanoi Capital Region
Tam Son International Joint Stock Company is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 60 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
Tam Son is proud to keep expanding with the most attractive benefits in the Luxury Retail Market.
*** SCOPE OF WORK
1. P&L Management
- Support Retail manager to plan to grow sales in the store.
- Support Retail manager to develop an annual budget that keeps track of all expected expenses and sales.
2. Sales management and sales service
- Ensure that all customers are served properly.
- Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and inventory control.
- Implement this strategy with a quality-oriented sales policy and customer service.
- Ensure that all sales team fully understand the sales strategy and apply it.
- Ensure good after-sale services.
- Support the Retail Manager in preparing a sales budget every 6 months.
3. Operation
- Check the staff’s cleaning, general display and uniform.
- Inventory and control import and export of goods.
- Control stock and order.
- Check out the promotions at the time of application and persistently disseminate to employees.
4. Purchase
- Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals).
5. Inventory
- Proactive inventory management to increase sales.
- Always fully aware of the inventory of all product lines and report promptly to the Retail Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
- Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store.
6. Knowledge of goods and products
- Train the sales team to develop the right sales skills.
- Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations.
- Ensure product knowledge and theme of season & year and be responsible for training staff to understand product knowledge.
- Develop a training plan and make recommendations to the Manager every year.
7. Customer Service
- Ensure that each member of the Sales Team provides excellent service to each customer entering the store, consistent with the Brand's customer service standards.
- Sales growth through suitable services for all customers.
- Always be present and resolve internal problems at the store in case of a conflict.
8. Team Management
- Responsible for allocating business goals, and scheduling work schedules for employees.
- Promote the sales team to serve all customers according to specified standards.
- Supervise and maintain high-quality staff.
- Track each employee's performance.
- Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Create teamwork, discipline, mutual respect, dedication, and loyalty to the Company.
- Ensure all team members receive the right support to reach their best potential.
9. Sales Management
- Ensure that processes and systems are clearly understood, run smoothly, and comply with the ever-changing needs of sales operations.
- Support the Retail manager according to the Company's process of handling sales reports.
10. Communication
- Deploy all communication activities as instructed by the Marketing department in relation to the store as required.
- Propose to Marketing all communication activities that can help achieve the store's sales goals.
- Always be a brand ambassador for all store visitors and ensure that each member of the sales team acts as the brand ambassador.
11. Asset Management
- Responsible for the management and maintenance of the store's assets.
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
12. Team Training
- Responsible for guiding and training new employees in accordance with the Company's regulations and procedures.
- Train employees in sales skills, customer communication and other skills.
13. Other jobs as assigned by the Direct Manager
*** REQUIREMENTS:
- Graduating from college or higher.
- At least 2 years of management skills in luxury retail or similar qualifications.
- English/ French/ Japanese or Chinese is an advantage.
- Experience in retail, fashion, and executive management skills is an advantage.
- Knowledge of Microsoft Office skills/ Kỹ năng Microsoft Office.
*** WHAT WE OFFER:
- Competitive salary packages with fixed 13th-month salary and performance bonus.
- Premium health care insurance.
- Annual performance review.
- Sponsored sports activities.
- Training section and rotation opportunities within subsidiaries.
- Discount of 30-50% for Group's products.
- Professional and creative working environment with up-to-date equipment.
