Overview
Store Manager Jobs in Greater Kuala Lumpur at Valiram
Title: Store Manager
Company: Valiram
Location: Greater Kuala Lumpur
Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.
Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.
Learn more about us at www.valiram.com
JOB DESCRIPTION
Manages the day-to-day operations of a retail store, directs and oversees all store functions.
KEY PERFORMANCE INDICATORS:
Increase sales and maximize profitability of the store
Achieve high Average Transaction Value of the store
Inventory Integrity, managing stock losses and conducting stock count
Responsible for Staff Development & training in the store
Ensure all the Store Operation are compliance according to Valiram Group SOP
Deliver cash collection accuracy and timelines
KEY AREAS OF RESPONSIBILITIES
Drive the Sales and maximize Profitability
Manage and deliver store’s/outlet’s sales performance.
Facilitate implementation of product/ sales strategies.
Communicate information on sales goals and targets to the team on continuous basis.
Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. * Monthly Plan forecast.
Deliver WOW Experience
Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.
Develop Team
Instil Valiram’s Entrepreneurial Spirit within the Team
Consistently demonstrate appreciation and encouragement
Facilitate learning opportunities among team members
Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.
Delivery Operations Excellence
Execute and maintain compliance of Store SOP at all times.
This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/ Visual Merchandising/ POS/ Inventory.
Cash collection accuracy and timeliness.
Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.
Engage in Innovation and Productivity Initiatives
Generate potential ideas that may contribute to productivity improvements
Execute and motivate team to contribute to productivity improvement.
COMPETENCY
Technical
MS Excel for reports
Cash & receipt Management
Productivity Improvement
People development
Interviewing
Inventory
Loss Prevention
Sales Management & Forecasting
General
Developing People
Problem Solving
Decision Making
Team Leadership
Communication
REQUIREMENT
Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
Diploma/bachelor’s degree (desirable) in related field or equivalent experience.
Ability to communicate, influence and negotiate effectively with all levels of leadership.
Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
Ability to analyse situations and resolve issues with innovation and creativity.
Ability to challenge and influence operational processes.
