Overview
Store Manager Jobs in Bengaluru, Karnataka, India at Evol Jewels
Title: Store Manager
Company: Evol Jewels
Location: Bengaluru, Karnataka, India
About Evol Jewels
Evol Jewels is a design-led lab-grown jewellery brand rooted in innovation and over 50 years of diamond craftsmanship. Born in Hyderabad, Evol blends structure with sentiment, where precision meets purpose, and elegance is intentional. We don’t just make jewellery. We shape how it feels to wear something lasting — with clarity, with care, and with character.
How We Work
At Evol, we move with empathy, ownership, and focus.
We value clarity: in design, in process, in communication.
We are looking for those who collaborate thoughtfully, and care deeply about the details. Excellence isn’t a claim. It’s a commitment, reflected in how we speak, create, and deliver every day.
About the Role
You’ll own the business, people, and experience outcomes of an Evol store. That means leading a high-performing team, delivering consistently elegant customer journeys, protecting inventory and process integrity, and turning walk-ins into lifelong clients. You’ll partner closely with merchandising, operations, HR, and marketing to keep the floor sharp, the back-end tight, and the numbers on plan.
Key Responsibilities
- Drive daily/weekly sales rhythms: floor coverage, live targets, pipeline reviews, and end-of-day huddles.
- Lead clienteling: appointments, follow-ups, wish-lists, gifting guidance, and after-care coordination.
- Orchestrate premium journeys: greetings, discovery, try-ons, storytelling, custom requests, and secure handovers.
- Partner with marketing on local activations (hotel concierge invites, private viewings, trunk shows).
- Hire with HR; set goals, rosters, and incentives; run coaching and performance reviews.
- Conduct daily briefs (new arrivals, hero SKUs, talking points) and weekly training (product, process, soft skills).
- Model Evol’s 5Cs: Clarity, Creativity, Commitment, Curiosity, Character.
- Own opening/closing checklists, cash/POS settlement, bills, exchanges/buybacks, and warranty flows.
- Run inventory controls: GRN/RTV, daily counts, cycle counts, audits, shrinkage investigations.
- Maintain VM standards: display plans, ticketing, cleanliness, lighting, and security protocols.
- Ensure adherence to all Evol SOPs (including Try-at-Home, repairs, logistics) and statutory norms.
- Track sell-through; identify fast/slow movers; request replenishment and size/stone mix adjustments.
- Provide structured feedback to design/merch teams on trends, sizes, price bands, and customer asks.
- Maintain accurate entries across POS/ERP/CRM; ensure document hygiene and version control.
- Publish daily/weekly MIS to leadership (sales funnel, ASP, conversion, category mix, top SKUs, client notes).
Requirements
- 5–9 years in premium/luxury retail (fine jewellery, watches, fashion, or allied); 2+ years leading a store.
- Proven record of hitting targets while elevating service standards.
- Strong clienteling and communication skills; comfortable with private appointments and high-value sales.
- Operational discipline: cash controls, audits, SOP adherence, roster planning, and vendor coordination.
- Tools: POS & CRM, ERP (e.g., Synergics), spreadsheets/Google Workspace, WhatsApp Business etiquette.
- Languages: Fluent English; regional language a plus (Kannada for BLR / Telugu for HYD; Hindi preferred).
- Weekend/holiday availability; ability to lift and manage inventory displays when needed.
What You’ll Gain
- The opportunity to represent a category-defining jewellery brand at a senior customer-facing level
- Competitive salary, sales incentives, and milestone bonuses for high performance
- Mentorship and leadership development across retail, product, and experience
- Access to ongoing training in luxury selling, clienteling, and jewellery education
- A workplace where trust, performance, and intentionality are core to growth
Why Join Evol
At Evol, we don’t just close sales — we open relationships.
We believe in elegance, in experience, and in earning trust through every detail.
This is a place where your voice matters, your presence is respected, and your craft is refined every day.
