Overview
Store Manager Jobs in Washington, DC at SBH Fashion
Title: Store Manager
Company: SBH Fashion
Location: Washington, DC
LA Based advanced contemporary fashion brand is hiring a Store Manager for their new Georgetown, D.C. location.
The Store Manager is responsible for the total store business, sales, expenses, and experience. The Store Manager is expected to hire, train, and lead a team of customer- focused staff to provide best-in-class service and develop a loyal client base. This role oversees the entirety of the store’s daily operations, including inventory management, staff scheduling, and sales reporting.
Business Leadership
Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients.
Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
Communicates company set KPI’s and identifies strategies to ensure performance standards are met.
Develop and implement business action plans to enhance sales for each product category.
Lead the team to consistently establish relationships.
Performance and Talent Management
Attract, recruit, and retain a high performing team.
Conduct coaching sessions with associates to review performance and provide
constructive, timely feedback. Oversee annual review process for all store
employees.
Identify and create action plans and build development plans for all employees.
Lead onboarding for all new store hires with support from Human Resources.
Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service.
Partner with Human Resources Manager for all employee relations issues to ensure effective resolution.
Client Development
Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
Promote brand awareness
Lead the team on executing superior customer service and after sales experience
to increase and retain customer loyalty.
Ensure the development, implementation and execution of company CRM
initiatives by providing action plans to the team.
Capture meaningful customer data for the purpose of building relationships to
personalize future client development opportunities.
Operations
Recap monthly store performance, reporting current business trends to cover every aspect of the business
Maintain and enforce all company policies and procedures.
Monitor store expenses and maintain store operating budget
Comply with all Loss Prevention monthly cycle counts to ensure annual inventory
shrinkage is below company target.
Oversee the processing of daily incoming and outbound merchandise requests and
shipments.
Support and maintain visual merchandising standards set by headquarters.
Maintain full organization of back of the house
Responsible for ensuring an effective staff schedule according to the traffic
trends.
Prerequisite Knowledge, Skills, & Education
Experience in Luxury or Contemporary retail, 3 years or more in a management role.
Experience leading and coaching a team to success; ability to coach others and develop store staff in their respective retail roles
Must possess extensive customer service skills.
Be sales and cu…
