Overview
Store Manager Jobs in Hojai, Assam, India at airtel
Title: Store Manager
Company: airtel
Location: Hojai, Assam, India
Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.
Store Operations & Audit / Compliance:
Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time
Strategic Roll outs:
Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manage closure of current store during refit & conversion
Profitability:
To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions /feedback to improve store productivity
People Development / Team Management:
To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff
Customer Experience:
Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE
