Overview
Store Manager Jobs in Seoul, South Korea at ZARA
Title: Store Manager
Company: ZARA
Location: Seoul, South Korea
[ZARA] Store Manager (Seoul & Gyeonggi)
[Position Overview]
The Store Director is a key leadership role responsible for overseeing the overall store operations, leading sales performance, team management, and customer experience.
This role manages the store from a 360-degree perspective, from commercial strategy and store operations to people management and customer experience, acting as a bridge between the brand and the store. The Store Director is also responsible for communicating and implementing the company’s culture and values (customer focus, sustainability, diversity & inclusion) within the store team.
[Key Responsibilities]
Business & Commercial
- Achieve the store’s sales targets and manage overall business performance
- Develop and execute sales strategies based on weekly commercial analysis
- Monitor and improve sales performance across all store sections
- Identify business opportunities through market and competitor analysis
- Drive sales growth while maintaining store image and brand standards
People Management
- Manage the store organization and participate in strategic decision-making for key positions
- Provide leadership and coaching to support team growth and performance
- Foster a positive team culture and build a participative management environment
- Develop succession plans and nurture future talent within the store
Customer Experience
- Develop and implement strategies to enhance the in-store customer experience
- Monitor customer-related KPIs and drive improvement initiatives
- Build a customer-centric culture and work with the team to increase customer satisfaction
Operations
- Improve store operational processes and build efficient working systems
- Manage sales forecasting and workforce planning
- Ensure compliance with health, safety, and operational standards
- Collaborate with HQ and related departments regarding store operations
- Drive operational improvements based on KPI analysis
[Qualifications]
- Experience in store management within the fashion retail industry
- Experience in managing sales and overall business performance
- Experience in team leadership and talent development
- Strong communication and problem-solving skills
- Ability to adapt quickly in a fast-paced environment
- Strong interest and passion for fashion and retail business
[Preferred Qualifications]
- Experience managing large store organizations with more than 50 employees
- Strong understanding of fashion and merchandising
- Experience in market analysis and trend research
- English communication skills
- Proficiency in MS Office
[Reporting Line]
- Reports to the Area Retail Manager
- Collaborates with store teams and HQ departments (Product, VC, Image, OP, HR, GS, IT, etc.)
- Works closely with the global headquarters team
