Overview
Store Manager Jobs in Los Angeles Metropolitan Area at KYNAH
Title: Store Manager
Company: KYNAH
Location: Los Angeles Metropolitan Area
About Us
KYNAH is a brand offering a curated collection of luxury South Asian fashion designed to empower the next generation of modern South Asian-American women. Focused on blending tradition with modernity, KYNAH celebrates cultural heritage through innovative and refined designs. The brand is committed to exceptional quality and a personalized shopping experience that fosters confidence and self-expression.
The Role
We are seeking a results-driven Store Manager to lead and manage all aspects of retail operations. This is a hands-on leadership role requiring strong ownership, commercial awareness, and the ability to consistently deliver measurable outcomes.
The ideal candidate is highly responsive, solution-oriented, and able to make clear, confident decisions in a fast-moving environment while maintaining an exceptional client experience.
Key Responsibilities
Sales & Client Experience
- Own and drive store sales targets at both an individual and team level
- Lead the team in achieving and exceeding revenue goals
- Apply strong in-person sales strategies to improve conversion and client engagement
- Deliver a high-touch, personalized client experience aligned with luxury standards
- Manage client relationships and ensure a seamless end-to-end experience
Store Operations
- Oversee end-to-end store operations with strong attention to detail
- Manage client appointment scheduling, coordination, and follow-ups to ensure a seamless experience
- Maintain strong cross-functional communication with Customer Service, Production, and Management teams to ensure alignment on orders, timelines, and client needs
- Own weekly store staff scheduling and ensure consistent store coverage at all times
- Proactively manage call-offs by arranging coverage and stepping in as needed to avoid disruption to client experience
- Serve as the on-call point of contact for staffing coverage and store-related needs
- Ensure inventory accuracy, shipment coordination, and operational efficiency
- Maintain a consistently high standard of store presentation and readiness
- Identify and resolve operational issues in a timely and effective manner
Team Management & Leadership
- Lead full-cycle hiring for store roles, including sourcing, interviewing, and onboarding
- Train, coach, and develop team members to ensure high performance and consistency
- Manage, coach, and develop a team including at least 4 direct reports
- Set clear sales targets and performance expectations
- Monitor performance, attendance, and productivity
- Drive accountability and a performance-focused team culture
- Ensure proper staffing coverage and smooth daily operations
Execution & Productivity
- Manage multiple priorities with strong time management and attention to detail
- Ensure consistent execution with no operational backlog
- Take initiative and follow through on all responsibilities
Communication & Reporting
- Serve as the primary point of contact for store operations
- Maintain clear and timely communication with internal teams
- Provide regular updates on sales performance, operations, and client insights
What we are looking for
- Proven experience as a Store Manager or Retail Manager in a luxury or high-touch environment
- Strong ownership mindset with a results-driven approach
- Experience managing and achieving both individual and team sales goals
- Strong understanding of in-person sales strategies and client conversion
- Experience hiring, training, and developing retail teams
- Ability to operate effectively in a fast-moving environment
- Excellent time management, organization, and multitasking skills
- High attention to detail and strong execution capabilities
- Leadership experience managing a team, including at least 4 direct reports
- Strong verbal and written communication skills
Technical Skills
- Proficiency in Shopify, Asana, Gladly, or similar CRM and retail tools
- Advanced Excel skills with the ability to manage and analyze data
- Strong PC proficiency and ability to work across multiple systems
Schedule
- Full-time
- This position requires weekend availability and will serve as the on-call point of contact for store operations as needed
Success in this Role
- Consistent achievement of sales targets
- Well-managed store operations with no backlog
- Strong team performance and accountability
- High client satisfaction and retention
- Clear ownership and measurable results
Compensation is $70,000 annually plus commission. Final compensation will be based on the selected candidate’s overall experience and qualifications.
