Overview
Store Manager – Livermore Jobs in Livermore, CA at ETRO Fashion USA, Inc.
Full Job Description
Description:
Job Title – Store Manager
Division -RETAIL
Location -Livermore, California
Role -Store Manager
Report to -Regional Outlet Manager
Responsibility Level -Manager
Travel Required- 0%
Organizational Responsibilities – Average- High
People Management- Yes
Activities Managed- Sales
Responsibilities for Costs and Results- Yes
SCOPE
The Store Manager leads all facets of the business to achieve objectives, in order to meet and exceed all sales and KPI’s goals. They are responsible for promoting brand engagement, while demonstrating an extraordinary client experience to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential. They will perform with a high level of integrity in operations, loss prevention compliance, human resource management and visual merchandising. The Store Manager is an inspiring leader with a strong background in relationship building skills for both internal and external clients.
Requirements:
RESPONSIBILITY
Maximizing Store Profitability
Drive and maximize sales performance with the willingness to exceed targets and objectives set by the Company
Demonstrate sales leadership through sales floor presence, client engagement, and ensuring the highest level of customer service is provided
Analyze selling and profitability of the store and take actions when required in order to obtain the highest success of the store
Deliver reports to management when required, communicate company KPI’s and identify strategies to ensure performance standards are met. Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. store performance recap, current business trends, client events)
Develop and implement business action plans in collaboration with the VP of Retail and Management
Customer Experience and Clienteling
Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty according to ETRO selling ceremony
Lead the team to consistently establish relationships and propose local events through networking, and support product launches, presell events, and trunk shows
Resolve all customer problems and complaints in a quick and effective manner
Develop and manage a client strategy to retain and develop high potential clients
Establish market presence through community outreach and promote brand awareness
Ensure CRM initiatives are met through actions plans for the store and individual team members
Manage HR aspects:
Recruiting, training, coaching, counselling, appraising and disciplining the store team
Develop and motivate the store team in order to meet sales targets and follow the customer service standards
Collaborate with the VP of Retail to identify and create action plans and build development plans for all employees
Conducting daily briefings with the store team
Conduct annual appraisals and regular performance reviews for store team members
Stock and Visual Merchandising
Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
Manage stock levels and make key decisions about stock control following Company’s procedures
Maintain all visual merchandising guidelines and directives
Ensure that presentation and visual standards are respected according to the corporate Visual
Merchandising directives and strategy
Operational functions:
Organize Events and outreach i…
Title: Store Manager – Livermore
Company: ETRO Fashion USA, Inc.
Location: Livermore, CA
Category:
