Overview
Store Mangaer, MaxMara Saks 5 Ave Jobs in New York City Metropolitan Area at Max Mara Fashion Group
Title: Store Mangaer, MaxMara Saks 5 Ave
Company: Max Mara Fashion Group
Location: New York City Metropolitan Area
Store Manager – Saks Fifth Avenue
The Store Manager is responsible for leading all aspects of the Max Mara boutique within the Saks Fifth Avenue environment. This role drives business performance through exceptional leadership, operational excellence, and an unwavering commitment to delivering a luxury client experience. The Store Manager is accountable for achieving sales and profitability goals, developing a high-performing team, cultivating long-term client relationships, and ensuring the Max Mara brand is represented to the highest standard.
Core Responsibilities
Business Leadership
- Drive the overall performance of the boutique by achieving and exceeding sales, profitability, and KPI goals.
- Develop and execute strategic business plans to maximize revenue, client acquisition, and client retention.
- Analyze sales trends, business opportunities, and market conditions to identify areas for growth.
- Partner with corporate leadership and Saks management to drive business initiatives and strengthen the brand's presence.
Client Experience
- Champion an elevated luxury shopping experience that reflects the Max Mara brand.
- Build and maintain a strong local clientele through proactive clienteling, networking, and community engagement.
- Lead by example in delivering personalized styling and exceptional customer service.
- Resolve client concerns professionally while fostering long-term customer loyalty.
Leadership & Talent Development
- Recruit, hire, onboard, coach, and develop a high-performing team.
- Foster a culture of accountability, collaboration, and continuous learning.
- Conduct regular performance coaching, evaluations, and development planning.
- Motivate the team to consistently achieve individual and store sales goals.
- Maintain a visible leadership presence on the sales floor, inspiring excellence through example.
Operations & Financial Management
- Oversee all daily store operations to ensure efficiency and compliance with company standards.
- Manage payroll, scheduling, expenses, inventory, and operational budgets responsibly.
- Maintain inventory accuracy and execute inventory control procedures to minimize shrink.
- Monitor sell-through, replenishment, and stock levels to maximize business opportunities.
- Ensure compliance with all Max Mara and Saks Fifth Avenue operational policies and procedures.
Visual Merchandising
- Ensure the boutique consistently reflects Max Mara's luxury brand image and visual merchandising standards.
- Partner with the Visual Merchandising team to execute seasonal directives and product presentations.
- Maintain exceptional product knowledge and ensure the team remains informed on new collections and product features.
Human Resources
- Lead all aspects of employee performance management, coaching, and corrective action in partnership with Human Resources.
- Promote an inclusive, respectful, and engaging workplace culture.
- Ensure compliance with company policies, employment laws, and workplace standards.
- Communicate effectively with corporate partners, regional leadership, and Saks management.
Additional Responsibilities
- Represent the Max Mara brand with professionalism and integrity at all times.
- Build strong partnerships with Saks Fifth Avenue leadership to maximize business opportunities and enhance the client experience.
- Perform other duties as assigned to support business needs and organizational objectives.
Qualifications
- Bachelor's degree preferred but not required.
- Minimum of 5 years of retail management experience, with luxury ready-to-wear management experience strongly preferred.
- Demonstrated success leading high-performing luxury retail teams and driving sales growth.
- Strong business acumen with experience managing KPIs, payroll, expenses, and profitability.
- Exceptional leadership, coaching, interpersonal, organizational, and communication skills.
- Proven ability to build and maintain long-term client relationships.
- Proficiency with retail POS systems, Microsoft Office, and business reporting tools.
- Excellent problem-solving, conflict resolution, and decision-making abilities.
- Flexible schedule, including evenings, weekends, and holidays as business needs require.
Max Mara is an Equal Opportunity Employer. M/F/D/V.
