Overview
Store Operation Manager – Limassol (Cyprus) Jobs in Athens, Attiki, Greece at Christian Dior Couture
Title: Store Operation Manager – Limassol (Cyprus)
Company: Christian Dior Couture
Location: Athens, Attiki, Greece
Responsabilità del lavoro
Directly reporting to the Store Manager, the Store Operation manager effectively wil support the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.
He/she provides “Manager on Duty” coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and SA on the sales floor as needed.
Responsibilities
Stock Management & Logistics
Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.
As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification
Organize inventory management (weekly cycle counts and annual inventory)
Process/internal control
In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
Be responsible for staff training on policy & process
Care Services (Repairs & Returns)
Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
In charfe for after-sales reports
Be the right line for the Care Services guidelines
Till & Cash Management
Supervise till operations
Be responsible for expense control
Store Systems Referent
Be the referent – with the Store Operation Manager – for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption and correct use in the store
Realize ad hoc demands concerning equipment / application access in E-services
Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.)
Facilities Management
Supervise supplies needs (uniform/consumable supplies)
Maintenance and store upkeep
Profilo
Qualifications
This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:
Strong understanding of Customer Service needs and Customer priorities
Innovative, proactive and strategic
Team-focused with a desire to collaborate effectively
Organized, methodical and rigorous
