Overview
Studio Assistant Jobs in Melbourne, Victoria, Australia at CUSHLA WHITING
Title: Studio Assistant
Company: CUSHLA WHITING
Location: Melbourne, Victoria, Australia
Overview:
This is a varied role with plenty of customer interaction. It would suit someone with a love for customer service in the fashion/luxury space, excellent communication skills and outstanding organisational skills.
Training will be provided for this role and on-going support provided.
The role requires working availability on a Tuesday to Saturday roster.
Key Responsibilities & Duties:
Responding to initial enquiries via email.
Answering the jewellery showroom phone, assisting with the enquiries and directing the calls.
Being the face of CUSHLA WHITING – the first point of contact to welcome customers into the showroom.
Answering the door and receiving deliveries.
Booking appointments over the phone and assisting customers with our online booking system.
Setting up the showroom in the morning and packing it down in the evening (including daily stock checks and counts).
Maintaining the aesthetic in the showroom, including visual merchandising of the stock, making sure the glass is cleaned and the showroom organised for appointments.
Taking payments over the phone.
Organising all DHL shipment inwards and outwards for customers.
Packaging up jewellery for collection.
Fine jewellery sales when the opportunity arises.
Setting up Q Report jewellery insurance for our customers.
Collecting castings and other miscellaneous errands as required.
Keeping office and packaging supplied stocked, and forecasting replenishment.
Managing appointment bookings via Calendar software and online booking systems.
Additional Ad-hoc duties as and when required
Our Ideal Candidate:
A proactive customer service super star with an interest in fine jewellery and experience in creative workspaces.
Excellent communication and written skills.
Outstanding organisational skills, attention to detail and time management.
Excellent work ethic, self-motivated with a “can do” attitude.
Proficient with Apple computers and online applications.
Previous Retail experience is preferred but not essential.
Someone who will ‘own’ the front of house space and become the welcoming face of CUSHLA WHITING.
