Overview
Stylist – Part Time 16 hours – Newcastle Eldon Square Jobs in Newcastle Upon Tyne, England, United Kingdom at AllSaints
Title: Stylist – Part Time 16 hours – Newcastle Eldon Square
Company: AllSaints
Location: Newcastle Upon Tyne, England, United Kingdom
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you.
We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As an AllSaints Stylist, you are the fundamental link between our products and customers.
The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.
You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
WHAT WILL I BE DOING?
Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
You will greet our customers into our store and tailor your approach to support the purpose of their visit
Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are …
