Overview
Supervisor Jobs in Dubai, Dubai, United Arab Emirates at Al Tayer Insignia
Title: Supervisor
Company: Al Tayer Insignia
Location: Dubai, Dubai, United Arab Emirates
Bloomingdales – Dubai Mall
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About the Role
Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
What You’ll Be Doing
Functional Roles & Responsibilities
Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
Analyse sales data to maximize sales on day to day basis
Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
Ensure that the standards of grooming, presentation and professional conduct are set and maintained
Motivate team members to achieve shared goals and acknowledge team and individual successes
Ensure all new starters are inducted into the department team
Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,
About You
Education/Certification and Continued Education
· High School qualification
Years of Experience
· 4 to 5 years retail sales or customer service experience
