Overview
Team Leader – Madrid Serrano Jobs in Madrid, Community of Madrid, Spain at Diesel
Title: Team Leader – Madrid Serrano
Company: Diesel
Location: Madrid, Community of Madrid, Spain
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
For ourDiesel Store in Madrid Serrano, we are looking for an experienced and motivatedTeam Leader.
Reporting to the Store Management, the Team Leader will be responsible of leading and coaching the sales team, building Client relationships, and proactively fostering the achievement of sales goals and ensuring the delivery of an excellent Client experience, aiming at the achievement of assigned store objectives on a monthly basis.
You Fit With This Position If
You undertake work with a high degree of integrity, leading by example in every situation
You take action and ownership, ensuring a magical client experience for clients while aiming to be a leader with a passion for helping others grow
You are a powerful communicator, handling your colleagues and clients with personal care and empathy
You are responsible, courageous with ideas, resilient and authentic in your approach
You act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
You are a master at storytelling and at the art of asking engaging questions
You think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
Your Key Responsibilities
Lead the Store team, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives
Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.
Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.
Lead a high performing client facing and service orientated team.
Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
Drive the digital experience in store and use digital resources to communicate
Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships …
