Overview
Team Manager Jobs in Riyadh Region at Burberry
Title: Team Manager
Company: Burberry
Location: Riyadh Region
JOB PURPOSE
In the role of a Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrated exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.
RESPONSIBILITIES
Sales Performance & KPIs
Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceeded
Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
Lead and support all activities to achieve store objectives
Build and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talent
Lead a high preforming customer facing and service orientated team, setting performance targets and driving productivity
Be the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledge
Preform with high integrity in company compliance
Client Management
Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling
Be engaged in constantly developing long-term relationships with top clients
Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness
Monitor CRM database reporting in order to:
Assist in the execution of company CRM initiatives
Capture meaningful clients’ data to build actions and develop opportunities
Manage and drive eloquent and relevant client outreach
Team Development
Have excellent product knowledge and guarantee consistent standards across the store team
Ensure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategy
Take accountability and ownership of all commercial training are executed
Lead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicator
Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture
Drive the use of digital assets quality of customer profile capture
Continue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews
Identify competencies gap and knowledge to develop in the staff
Create and implement action plans, build development plans for all employees in accordance with store management
Be involved in attracting, nurturing and retaining a high preforming team
Be involved in creating a positive and energe…
