Overview
TikTok Shop – Mass Category Manager – Fashion Jobs in Seattle, WA at TikTok
Title: TikTok Shop – Mass Category Manager – Fashion
Company: TikTok
Location: Seattle, WA
ResponsibilitiesCompany Overview
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
Team Overview
We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and partners. The TikTok Shop Fashion Category Team is looking for a retail champion to help us build our business and drive the growth of our category.
Role Overview
The Mass Category Manager will be responsible for growing category GMV through scaled management of the vertical’s smaller accounts. The accounts in this segment warrant a vertical specific approach to drive overall ability to self manage their business, but will not receive the hands on account management that core accounts receive. Accordingly, as a Mass Category Manager, your approach to management varies greatly from other Category Managers.
Responsibilities
• Generate weekly and monthly communication plans (email, webinairs, seller center announcements, seller academy, etc.) that assist sellers in managing and growing their business
• Build and maintain seller communities in our internal communications portal
• Create and distribute applicable TikTok Shop content: campaign flyers, policy updates, product developments, best practices, training applicable to seller, etc.
• Plan and manage incentives that drive seller actions on key inputs (uploading new season SKUs, updating PDP with size charts, etc.)
• Enhance overall seller experience with better self-service tools and reporting resources through strong collaboration with cross-functional teams
• Identify good performers and create low-touch interactions that assist with planning and growing their business (i.e. bi-annual meetings, tips share based on previous weeks’ results)
• Improve seller experience including violations and AOC support in a scalable solution while supporting product and process improvements that reduces violations and AOCs
QualificationsMinimum Qualifications:
• Experience in e-commerce; experience building and scaling processes
• Interpersonal and negotiation skills
• Team player, fast learner, and open to changes
• Attention to detail, affinity with numbers, logical and strong in problem solving
• Familiar with TikTok and other content platforms
Preferred Qualifications:
• Experience in the Fashion category
• Mixed platform-side and brand/merchant-side experience
• Experience in social commerce or content-based e-commerce
• Strong connections with brands and distributors
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workpla…
