Overview
Treatment Lead | Ossington Jobs in Toronto, Canada at Formula Fig
Title: Treatment Lead | Ossington
Company: Formula Fig
Location: Toronto, Canada
Type:
Category:
Position: Treatment Lead | Formula Fig Ossington
WORK WITH US Service-Meets-Retail, Experiential Skincare Company Company description
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service-meets-retail skincare brand dedicated to providing exceptional skincare experiences and innovative products. With a unique blend of in-store and online retail, we are committed to elevating our guests’ skincare journeys through technology, personalization, and world-class service.
This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly.
We are looking for someone who has:
- A passion for skin health
- Confidence and a natural ability to build connections that lead to sales
- A believer in Fig and our vision
Role description
The Treatment Lead is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a Treatment Lead you will be responsible for delivering exceptional high-tech facial treatments with exceptional guest care. Using your knowledge to educate and give guidance to guests about skincare and products, which translates to sales. You thrive working in a collaborative and supportive team environment.
The Treatment Lead will report to the Fig Bar Manager and work cross-functionally with the other business units.
Role responsibilities
- Deliver treatments to guests – following protocols to ensure a consistently high standard of service in a professional atmosphere.
- Perform skin consultations, educate guests on the best treatments, pre/post treatment/at-home skincare to address their skin concerns.
- Ensure guest safety, maintain accurate guest documentation and seamless flow of guest care from check-in to treatment to checkout.
- Drive product & membership sales to achieve the fig bar goals.
- Maintain supplies and equipment for treatments, including equipment sterilization and cleanliness of the fig bar.
- Partner with the Guest Experience and Medical teams to identify opportunities for enhanced experiences.
- Support building a high-performing team, ensuring efficiency and camaraderie with all roles within the fig bar.
- Be commercially aware, staying up to date with goals, promotions, and special activity across the business.
THE FIG EXPERIENCE
- Uphold brand values
- Maintain the visual standards of our Fig Bars
- Maintain the cleanliness and organization of all areas of our Fig Bars to create an excellent guest experience
- Proactive management of equipment breakage, wear and basic fixes
GUEST MANAGEMENT
- Coordinating guest care with Guest Experience Associates, Fig Doctors, Treatment Leads and Team Leads to ensure seamless service
- Build and maintain relationships with guests, ensuring a welcoming and inclusive guest environment and continued guest retention
- Gather and maintain complete, accurate and up to date guest information
- Lead the collection of client consent for treatments, communication and marketing initiatives
- Proficiency in iPad-based electronic medical recording and skin analysis technology
- Effectively utilize our guest management software and POS
MEMBERS
- Know your members – create a personalized experience for them
- Acquire, retain + maintain a loyal + well cared for membership base
- Gather and maintain complete, accurate and up to date member information (i.e. sms, postal code)
SALES
- Maximize sales across treatments + Brand Partnerships
- Find opportunities to cross-sell and up-sell
- Ensure guests purchase the best “Fig at Home” based on their individual needs
- Foster a team sales approach
TREATMENT
- Demonstrate a complete knowledge of treatments
- Deliver best in class facial treatments following the Fig Facial Protocols
- Cross-sell treatments that complement and enhance guests skincare concerns
PRODUCT
- Demonstrate a complete knowledge of Pod and Brand Partnership product
- Cross-sell products that complement and enhance guests existing skincare routine
- Manage Brand Partnership product merchandising following the Fig Merchandising SOPs
TRAINING
- Understand the nuanced elements of the Fig brand, experience, treatments and product offerings
- Help build and develop a world class experience
- Gain a deep knowledge of ingredients, skin concerns and facial technology
TREATMENT TRAINER
- Onboard + Train…
