Overview
VIC / VIP Experience Manager – Luxury Fashion Brand Jobs in London Area, United Kingdom at MODE SEARCH Ltd.
Title: VIC / VIP Experience Manager – Luxury Fashion Brand
Company: MODE SEARCH Ltd.
Location: London Area, United Kingdom
Mode Search is aiding an international luxury brand in their search for a VIC / VIP Experience Manager.
In this role you will have the opportunity to manage your time between stores, head office and attending networking events. This newly established full-time position has arisen as a result of the brand’s swift expansion, providing opportunities for career advancement.
The successful applicant will be responsible with enhancing customer engagement with the brand to ensure the achievement of both quantitative and qualitative objectives assigned
The Role
Maximize sales and provide excellent customer and after-sales service
Give tailor-made advice, listening customers’ expectations and answer requests.
Deal with and report all delicate situations regarding customer complaints to the Department Manager and/or consistently Assistant Store Director
Create your client book and update the customer database consistently
Build relationships with customers to encourage them to desire the products and the brand in the long-term, feel at ease and confident with the brand, from the welcoming step
Build a network of people who have an impact on local and international luxury businesses in order to promote customer loyalty (especially with VIC/VIP)
Participate in maintaining a positive work environment
Consistently provide the highest level of professionalism in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Contribute to back of house operations like stock control and inventories
Provide high quality relevant feedback and requested report to the Management
Support the Management in all the store processes compliance and follow-up
Requirements
Bachelor’s degree holder
Minimum 10 years working experiences in marketing, event, CRM
Luxury retail background is a strong plus
Creative & innovative mindset and willing to take initiatives
Extensive knowledge of the local market
Outstanding negotiation skills and ability to manage ambiguity
Outstanding interpersonal skills and team spirit
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.
If your application is successful, you will be contacted by us in due course.
You can also email your resume directly to us on [email protected] if you would like to apply
