Overview
Visual Commercial Merchandiser (In Store) | Retail | Massimo Dutti Jobs in Federal Territory of Kuala Lumpur, Malaysia at Al-Futtaim
Title: Visual Commercial Merchandiser (In Store) | Retail | Massimo Dutti
Company: Al-Futtaim
Location: Federal Territory of Kuala Lumpur, Malaysia
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
WHAT YOU WILL DO
Commercial:
Deep understanding of Gestion Retail app.
Analyze daily information and react to it accordingly.
To be in charge of planning the commercial and visual activity of the store in a daily/weekly and seasonal manner.
Capacity and flexibility to deal with different commercial issues: Delivery delays, pictures adaptation, sudden events, etc.
Works alongside the operational team to ensure that the best RFID practice is in place at all times.
Controls product levels in the store and communicate with the senior management any products needs.
Monitoring daily product replenishment and maintaining a high level of image standards
Competitor analysis and product feedback
Manages all procedures related to product.
Visual:
To ensure that the floor layout is merchandised in accordance with the company guidelines.
To promote new lines effectively.
Identify and action creative and visual ideas for the store.
Manage in-store props and internal mannequins in order to maintain high standards of image.
Keep up to date on the latest fashion trends and provide feedback on comps activity.
Understand, master & daily use of Merchant app.
Customer Service:
Understand CS is everyone first priority and prioritize customers to any other task
To ensure a high level of customer service is offered in the store.
Monitor and support customer service action plans.
To solve and manage customer issues as they arise and refer to the senior management team when necessary.
To understand and reinforce the company return policy.
To support customer service with product knowledge and awareness of new arrivals, replenishment of best sellers, offering alternatives
Health & Safety:
To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.
To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
WHAT EQUIPS YOU FOR THE ROLE
Experience in fashion retail.
Good team management skills.
Visual flair and creative thinking required.
Numeric and analytic skills.
Willing to work on shifts, weekends and Public Holidays.
ABOUT THE DIVISION
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands …
