Overview
Visual Merchandiser Jobs in Burlington, MA at H&M
Title: Visual Merchandiser
Company: H&M
Location: Burlington, MA
Job DescriptionAbout the RoleAs a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
Representing yourself and the H&M Brand positively during customer interactions (Direct)
Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store
Team & Development
Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
Develop and coach talents and provide onboarding training to new colleagues
Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
Support Sales Market and Area teams with expansion (store projects) needs
Visual & Commercial Execution
Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines
Carry out sample picking best practice routines including stockroom garment quantities, accessories, and s…
