Overview
Welcome Desk Agent Jobs in Amsterdam, North Holland, Netherlands at Marriott International
Title: Welcome Desk Agent
Company: Marriott International
Location: Amsterdam, North Holland, Netherlands
Job Number24095632
Job CategoryRooms & Guest Services Operations
LocationW Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP
ScheduleFull-Time
Located Remotely?N
Relocation?N
Position TypeNon-Management
Welcome Desk Agent (Receptionist)Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Welcome Desk Agent. You will be joining the Welcome Desk Team. This team is responsible for the Welcome Desk in the Exchange Building, as well as the Bank Building. They are also in charge of the Whatever Whenever Department (call center).
Main Responsibilities
Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
Making sure everything sparkles, we all enjoy a clean environment
You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, checks, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports …
