Overview
Wholesale Account Manager Jobs in Greater London, England, United Kingdom at Garrard
Title: Wholesale Account Manager
Company: Garrard
Location: Greater London, England, United Kingdom
Position
Wholesale Account Executive / Wholesale Account Manager (Dependent on Experience)
Location
Albemarle Street, London
About Garrard
Set in the heart of London since 1735, Garrard’s royal legacy lives on in its exceptional handcrafted jewels. Since being appointed the first official Crown Jeweller in 1843, Garrard has proudly played its part in British royal history, creating jewels that have captured imaginations throughout the world.
From the legendary setting of the Cullinan I diamond, the world’s largest cut and colourless diamond, to glittering tiaras worn at state occasions and Princess Diana’s iconic engagement ring, Garrard has crafted some of the most famous jewels of all time.
After almost 300 years, the House’s industry-leading designers, gemmologists and craftspeople continue to be entrusted with extraordinary new designs for royalty and private clients, alongside the exquisite jewels in Garrard’s collections, each of which bears the quintessential British hallmarks of heritage and handcraftsmanship.
With its future continuing to unfold, great jewellery traditions are being written anew at Garrard in designs that move the heart and empower the soul- now, and forever.
As an employer, Garrard are committed to sustainability and reducing our carbon footprint year on year and creating a great working environment for all our employees. We have a flexible working policy, great benefits including remote GP and mental health support, a comprehensive EAP, cycle to work scheme, and access to discount and wellness platform Perkbox.
About the Role
We are seeking an organised, commercially minded and proactive Wholesale Account Executive / Wholesale Account Manager to join our team.
This role is a pivotal position within the company, responsible for supporting and developing relationships with wholesale partners while ensuring the seamless operational management and administration of Wholesale accounts.
The successful candidate will be appointed at either Executive or Manager level depending on experience. For candidates joining at Manager level, the role will include greater ownership of wholesale partner relationships, sales performance, forecasting and business development activities.
Working closely with internal teams including Production, Logistics, Marketing, Finance and Merchandising, this role plays a key part in delivering exceptional service to our wholesale partners and contributing to the achievement of wholesale sales objectives.
The position will also support key business initiatives, events and special projects as required.
Key Responsibilities
Wholesale Account Management & Partner Support
- Act as a key point of contact for wholesale partners, delivering a high level of service and ensuring requests are handled efficiently and professionally.
- Build and maintain strong relationships with wholesale partners and internal stakeholders.
- Support account planning activities and partner development initiatives.
- Provide regular updates to partners regarding orders, deliveries, stock availability and product launches.
- Assist with onboarding new wholesale partners, ensuring all documentation and account set-up requirements are completed accurately.
- Support preparation for partner meetings, presentations, reviews and business updates.
Additional Responsibilities (Manager Level)
- Take ownership of designated wholesale accounts and partner relationships.
- Identify opportunities to grow sales, improve performance and strengthen partnerships.
- Monitor account performance against targets and develop action plans where required.
- Lead partner meetings and contribute to strategic account planning and forecasting.
Order Management & Operational Excellence
- Raise, process and maintain wholesale orders accurately within SAP and other business systems.
- Track orders from placement through to fulfilment, ensuring timely delivery and proactive communication of any issues.
- Maintain accurate records and account documentation across all wholesale accounts.
- Conduct regular reviews of outstanding orders and coordinate actions with Production, Logistics and Finance teams.
- Ensure all order confirmations, invoices and associated documentation are completed accurately and on time.
- Monitor order status and proactively resolve issues affecting fulfilment.
Logistics, Inventory & Stock Coordination
- Liaise with Logistics teams to ensure shipments are delivered in line with agreed schedules.
- Coordinate product, packaging, POS and marketing collateral deliveries for wholesale partners.
- Ensure customs, shipping and export documentation is completed accurately where required.
- Monitor stock levels and support replenishment planning across wholesale channels.
- Assist with online wholesale platform management, including stock updates, replenishment orders and product uploads.
Additional Responsibilities (Manager Level)
- Support demand forecasting and stock planning activities.
- Collaborate with Merchandising and Operations teams to optimise inventory availability and minimise fulfilment risks.
Reporting & Commercial Support
- Maintain wholesale sales reports, sell-through analysis and stock-holding reports.
- Prepare sales presentations, business reviews and account performance updates.
- Analyse sales and stock data to identify trends, risks and opportunities.
- Support budgeting, forecasting and reporting processes within the wholesale department.
- Produce accurate documentation and reporting to support commercial decision-making.
Additional Responsibilities (Manager Level)
- Review account performance against budgets and sales targets.
- Provide commercial recommendations based on sales analysis and market insights.
- Support the development and execution of wholesale growth strategies.
Events, Trade Shows & Partner Engagement
- Support the planning and execution of trade shows, trunk shows, sales events and partner meetings.
- Coordinate stock selection, logistics, pricing materials and event documentation.
- Attend domestic and international events as required.
- Represent the brand professionally when interacting with wholesale partners and end clients.
Additional Responsibilities (Manager Level)
- Lead account activities during trade events and partner visits.
- Support negotiation of commercial opportunities arising from events and partner meetings.
Special Projects
- Support Corporate Sales, Bespoke and other special business projects as required.
- Assist with sample sales, stock clearance initiatives and other commercial activities.
- Participate in cross-functional projects to improve processes and enhance wholesale operations.
Skills & Experience
Essential
- Experience within wholesale, account management, sales support, customer service or commercial operations.
- Strong administrative and organisational skills with excellent attention to detail.
- Experience managing multiple priorities and working to deadlines in a fast-paced environment.
- Excellent communication and relationship-building skills.
- Strong Microsoft Office skills, particularly Excel, PowerPoint and Word.
- Experience working with ERP systems such as SAP or similar.
- Analytical mindset with the ability to interpret and present data effectively.
- Proactive, adaptable and solution-focused approach.
- Willingness to travel nationally and internationally as required.
- Interest in luxury goods, jewellery, fashion or premium consumer brands.
Additional Requirements (Manager Level)
- Demonstrable experience managing wholesale, retail or key accounts.
- Experience owning commercial relationships and delivering against sales targets.
- Strong forecasting, planning and account development capabilities.
- Ability to influence stakeholders and drive commercial outcomes.
- Experience presenting to clients and leading business reviews.
Personal Attributes
- Highly organised with exceptional attention to detail.
- Professional, confident and relationship-focused.
- Positive and proactive approach to work.
- Strong team player with a collaborative mindset.
- Commercially aware and results-oriented.
- Adaptable and comfortable working within a growing and evolving business environment.
- Committed to delivering exceptional service and maintaining brand standards.
