Overview
Wholesale Manager Jobs in New York, NY at SBH Fashion
Title: Wholesale Manager
Company: SBH Fashion
Location: New York, NY
As a Wholesale Area Manager, you will be responsible for overseeing the sales performance and overall profitability of stores within your designated area/North America. Your role will involve developing and executing strategies to achieve sales targets, providing guidance to brand managers to enhance sales techniques, and ensuring exceptional customer engagement.
You will also be the key point of communication with retail partners to guarantee a seamless wholesale experience and work closely with the brand teams and customer service teams to effectively manage inventory levels. Upholding the brand’s commitment to outstanding customer service is crucial, as is resolving any customer complaints promptly and professionally.
In addition, you will be responsible for scheduling showroom appointments, providing assistance to clients visiting the showroom, and proactively seeking out new accounts to expand the company’s network. Budget management and market analysis will also be part of your responsibilities to refine company strategies accordingly.
As an Area Manager, you will oversee the training and development of store staff, ensuring they possess essential product knowledge and excellent customer service skills. Furthermore, maintaining accurate and up-to-date information in the company CRM system, including budgets, projections, appointments, and feedback, is vital to the success of this role.
Overall, this position requires strong leadership, communication, and analytical skills to drive store performance and contribute to the growth and success of the brand.
Summary:
Store Performance Management: Assess and analyse the sales performance of each store within your area of responsibility. Develop and execute strategies to meet sales targets and enhance overall profitability. Provide valuable guidance and support to brand managers to improve sales techniques and enhance customer engagement.
Communication: Establish and implement robust communication strategies and build strong relationships with key partners to ensure an exceptional wholesale experience.
Inventory Management: Collaborate closely with the brand and CS teams to effectively manage stock levels in each store. Implement efficient inventory control measures to minimize stock losses and ensure consistent stock availability.
Customer Service Excellence: Uphold the brand’s commitment to delivering outstanding customer service across all stores. Address and resolve customer complaints or issues promptly and professionally.
Appointments Booking: Ensure that all showroom appointments are scheduled ahead of time, adhering to the timeline provided by senior management.
Showroom Assistance and Guidance: Serve as the main point of contact for clients visiting the showroom in your area, ensuring a seamless and exceptional experience while working collaboratively with each brand manager.
New Accounts Acquisition: Proactively seek out new accounts to expand the brand’s network and present potential opportunities to senior management. Mapping territory and propose different strategies to grow business and presence on market.
Budget Management: Collaborate with brand management to devise seasonal budget strategies for each brand within the brand’s portfolio.
Market Analysis and Competition Research: Stay updated on the latest store trends, performance indicators, industry developments, and competitor activities in your region. Provide valuable reports to the senior manageme…
