Overview
Assistant Boutique Director – Boston Jobs in Boston, MA at Hublot
Title: Assistant Boutique Director – Boston
Company: Hublot
Location: Boston, MA
A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot’s teams are constantly looking for innovative concepts, which is Hublot’s trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music – with the famous virtuoso pianist Lang Lang as well as DJ Snake – and art with Takashi Murakami or Sang Bleu, among others.
Are you willing to join a creative and innovative Retail luxury team? Hublot North America looking for the next Assistant Boutique Director for our new Boston boutique!
MISSION:
The Assistant Boutique Director is responsible for assisting the Boutique Director in all operations of the Hublot boutique, as well as in managing the staff, to maximize the boutique performance.
KEY RESPONSIBILITIES:
Sales
Provide the highest level of customer service in all areas of negotiation, client satisfaction and after-sales service
Ensure the integrity of the brand in the boutique according to HQ standards
Ensure daily display follows HQ guidelines and rotation on a regular basis
Back office and administration
Weekly reporting on boutique sales and operations
Provide necessary feedback on inventory mix, stock orders and inventory controls
Manage logistics of returns and after-sales inventory
Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory
Events, activations and networking
Assist in all logistic of boutique event organized by the brand
Ensure boutique Instagram account is updated following the HQ guidelines
CRM: ensure customer database is up to date and provide necessary information
Management
Assist in staff scheduling
Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
Acting manager on the floor when Boutique Director is not present in the boutique
PROFILE
Bachelor’s degree preferred and minimum 5 years of related experience
Previous retail luxury experience required
Minimum of 2 years in a retail management role and previous experience in assisting manage a store required
Strong organizational skills
Good leadership skills and team management
High customer focus and strong interpersonal skills
Thorough understanding of timepieces industry desired
MS Office proficient
Full time regular position with full benefits.
Location: Boston
