Overview
Assistant Customer Service Manager Jobs in Liverpool, England, United Kingdom at ZARA
Title: Assistant Customer Service Manager
Company: ZARA
Location: Liverpool, England, United Kingdom
Deputy Manager – Customer Experience Zara Liverpool
Full-time | Full flexibility required (including evenings & weeken
ds)Based In Store Reta
il
At Zara, our stores are fast-paced, high-energy environments where customer experience is everything. We’re looking for Managers – Customer Experience to lead our service culture on the shop floor and drive exceptional customer journeys across every touchpo
int.
What you
’ll doLead the customer experience in
- storeOwn the end-to-end customer journey, from fitting rooms to che
- ckoutsDrive speed of service, queue management and overall flow during peak t
- radingEnsure the team delivers strong product knowledge and confident styling s
upportSupport omnichannel se
- rvicesEnsure a seamless experience between online and in-store se
- rvicesKeep the team up to date with digital processes and service u
- pdatesImprove how service areas operate to support custome
r flowLead and develop you
- r teamCoach and develop a team of Customer Experts on the shop
- floorSet clear expectations and lead by example during busy trading p
- eriodsSupport training, onboarding and ongoing devel
opmentHandle service re
- coveryManage customer queries and complaints with conf
- idenceTake ownership of solutions and turn challenges into positive exper
iencesDrive daily operations and sta
- ndardsSupport store routines, compliance and operational pro
- cessesEnsure cash desk and security procedures are fo
- llowedMaintain safe, organised and efficient working enviro
nmentsWhat we’re looki
- ng forExperience in a retail management or assistant manage
- r roleStrong background in customer service lead
- ershipConfidence handling complaints and resolving
- issuesProven ability to coach teams on the shop
- floorExperience working in high-volume, fast-paced enviro
- nmentsStrong organisation and ability to prioritise under pr
essureThe kind of leader y
- ou areClear and confident commun
- icatorPeople-focused, supportive and moti
- vatingCalm under pressure and solutions-
- drivenStrong attention to detail with a proactive m
indsetWhy join
- Zara?Be part of a global fashion leader with fast-paced career devel
- opmentWork in a dynamic environment where no two days are th
- e sameGrow your leadership skills in a high-volume retail s
etting
